OVERVIEW:
- 16+ year experience in Retail Management and Business transformation across various industry from Luxury, Travel, Sports, Fashion to FMCG
- Held the C-level positions/ Senior Management of Long Beach Group, PNJ Group, Central Group, Adidas Group, DFS Group…
- Manage & transform businesses over 6000+ staff & up to 24,000 sqm retail space
- Turn over business performance over +160% on sales & +41% on Ebitda
EDUCATION:
- Master of Business Administration (2011)
- Bachelor of Commerce & Entrepreneurship (2009)
- Retail Academy of Singapore – Retail transformation & digital application
WORKING EXPERIENCE:
- CEO – LONG BEACH CONSUMER GROUP
- OPERATIONS ADVISOR – PHARMACITY
- CHIEF OPERATING OFFICER – DEHR NETWORK
- HEAD OF OPERATIONS & PROPERTY – PNJ GROUP
- GENERAL MANAGER – DFS, CENTRAL GROUP, LAZADA, VASCARA GROUP
- …
PROFESSIONAL ACHIEVEMENTS:
- Retail model: best practice on 5S model, to drive conversion, profit when reduce Opex targeting productivity and NPS
- Retail estate strategy supported by catchment model: target consumer (competitors, demographics) and occupancy
- Created retail-tainment, commercially scalable, physical retail touch points as a part of the Omni ecosystem that drives brand love.
- Designed, developed and prototyped the new retail concept SSP store and rolled out executions across CBD market
- Created Omni model scorecard (financials, brand, and operations).
HIGHLY EXPERIENCED IN:
- Store Operations
- Business Operations
- Multi-brands Store, Multi Channel Store
- Supermarket, Hypermarket
- Luxury & Sports fashion
- Travel Retail
- Technology
